The Norralco Lifetime Warranty

All of our instruments are made to be durable and to conform to our stringent standards. Furthermore, all reusable instruments undergo a thorough quality control process before they reach our fulfillment center, and another quality control process before they are shipped to the customer. As such we are proud to offer a lifetime warranty on all reusable instruments, covering material and workmanship.

The lifetime of our instruments is 5 years, except for:

• TC Needle Holders (1 year)
• Diamond Dust Instruments (1 year)
• Titanium Instruments (3 years)
• Silver or Chrome Plated Instruments (1 year)
• Supercut Scissors (1 year)
• Disposable Items (Intended for Single Use, Unopened Instruments Are Guaranteed Sterile Until Expiry Date)

If you notice rust, or a workmanship defect during the lifetime of the instrument, please contact us to initiate a warranty claim, so that we may send you a warranty claim form. After we receive the form, we will email you a shipping label within 3 business days. After you ship the instrument back to us, we will inspect it to verify that it has not been used in a way that has voided the warranty. Please allow 5 business days for inspection. After inspection, our technicians will at their discretion repair the instrument, or issue a replacement. Your repaired or replacement instrument will then be shipped back to you. You have 30 days from the date of receiving the repaired or replacement instrument to notify us of any problems in the replacement or repaired instrument. 

Please note, normal wear and tear is not covered by the warranty. This includes:

• Scratches
• Chips
• Fading of color/markings
• Dulling of the blade in scissors (excludes supercut scissors, which are covered for 1 year, and TC Scissors which are covered for 5 years) 

Improper use of the instrument voids the warranty, this includes:

• Not using the instrument for its intended purpose.
• Not maintaining the instrument as outlined in our Instrument Care Page.
• Using unapproved detergents, lubricants, and other liquids (such as bleach), to maintain instruments.
• Altering the instrument in anyway (adding or removing parts, sanding, opening screws, etc.).
• Not storing sterile disposable instruments in a cool dry place (voids guarantee of sterility).